FAQ

Frequently Asked Questions

Will AI replies sound robotic or generic?

AppReply MAX learns from your team's actual past responses, matching your tone, style, and how you handle different situations. You can also upload your knowledge base and FAQs for even more context.

What if AI makes a mistake or says something inappropriate?

Use approval mode to review every AI-generated reply before it goes live. You stay in control while saving hours of manual work.

Can AI handle negative or complex reviews?

Yes. You provide custom instructions (up to 5,000 characters) telling AI exactly how to respond to different scenarios. Combined with your uploaded product docs and past responses, AI has the context to respond thoughtfully.

Is my data secure with AppReply?

Security is built in from day one. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Our infrastructure is hosted on ISO 27001– and SOC 2–certified data centers, and we run continuous vulnerability scanning plus annual third-party penetration tests.

What permissions do you need for my app stores?

Only the minimum required—read access to reviews and write access to publish replies. We never request code-signing, financial, or admin permissions.

How is this different from just using ChatGPT?

AppReply integrates directly with App Store, Google Play, Samsung Galaxy Store, and Huawei AppGallery, learns your unique voice from past replies, handles automation rules, supports team collaboration, and translates replies into 100+ languages automatically.

Do you offer a free trial?

Yes! Every new account gets a 10-day free trial with full access to all features. No credit card required to start.

How long does setup take?

Most teams are responding to reviews within 30 minutes. Add your apps, connect your store APIs, and you're ready to go.